Laser Toner Questions
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I have some empty inkjet cartridges and laser toner cartridges. I hate to just throw them out. Then, I saw your advertisement. How much do you pay for empty cartridges?
What you should know about `Unwarranted Warranties' by printer manufacturers!
How and where should I store my extra cartridges?
I am getting a powdery residue with my laser printer. What can I do to stop this problem?
We are getting a filmy deposit all over on the inside of our copier. Black dust is everywhere. We have to get it cleaned every week or so. Our service technician told us the toner cartridge is leaking but we have been through 3 different ones and they are all doing the same thing. What may be the problem?
What is an OEM Cartridge and what does OEM stand for?
What are New Compatible Cartridges?
What is an `ISO 9002 Company or ISO 9002 Manufacturer'?
I just installed Windows XP on my computer and now my printer isn't working. Do you know where I can get a printer update for my printer to work with my new operating system?

 MAKE MONEY THROUGH OUR RECYCLING PROGRAM
I have some empty inkjet cartridges and laser toner cartridges. I hate to just throw them out. Then, I saw your advertisement. How much do you pay for empty cartridges?

You can make money now on your empty cartridges and North Coast Ink pays out well. From just sending in a few to doing a fundraiser for your school or church, click below!
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 PRINTER MANUFACTURER "UNWARRANTED WARRANTIES"
What you should know about `Unwarranted Warranties' by printer manufacturers?
KNOW YOUR RIGHTS!
MAGNUSON-MOSS
WARRANTY IMPROVEMENT ACT
United States Code Annotated* Title 15 Commerce and Trade
Chapter 50 Consumer Prduct Warranties Section 2302

(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

1.   The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2.   The commission finds that such a waiver is in the public interest.

How this affects you!
The manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges, and remanufactured cartridges.

IBM vs. The United States
(The Sherman and Clayton Antitrust Law)
Furthermore: you don't have to be intimidated when the printer people tell you they will void your warranty on your equipment if you do not use the O.E.M. (Original Equipment Manufacturer) ink or toner. Nor should you be intimidated if they should try to charge extra because you are not using the O.E.M. ink or toner. This is illegal for another reason and this is referred to as PRODUCT LINKING. check it out:

The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM. Such practice constituted a "tying agreement" and was found to be in violation fo the Sherman and Clayton Antitrust Law.

How this affects you!
Stand up for your right of free chice of vendor because you are acting within the letter of the law. Your printer service people are aware of lower priced supplies, so threatening to void warranties and service call charges are their only defense. Save this information to intimidate them with their illegal actions.                                
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 STORING CARTRIDGES
How and where should I store my extra cartridges?

You should first of all store your cartridges upright and not on their side. Also, you should never leave them exposed to the sun. Also, keep them in an area where temperatures will need exceed 100 degrees Farenheit (37.8 degrees Celsius) and where temperatures will not go below 45 degrees Farenheit (7.22 degrees Celsius). Ideally, the best temperature range for your ink products would be between 55-90 degrees Farenheit.                                                 
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 MAKING MONEY THROUGH RECYCLING
How can I make some money through your Recycling Program?

Please go to our RECYCLING PAGE for more information or give us a call and a trained customer service rep will help you out.                                                                                                                                                                                
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 PRINTER UPDATES
I just installed Windows XP on my computer and now my printer isn't working. Do you know where I can get a printer update for my printer to work with my new operating system?

     Cnet provides many of the most popular downloads for your printer right on their site http://www.cnet.com. If you cannot find your update download on their site, we suggest that you go to the web site of the brand of your printer. Example: If you have a Xerox M950 Docuprint printer, go to www.xerox.com. If they don't have the update for your printer there, they usually have a link that will bring you to where you need to go to download the free updates.                                                                                                                                                         BACK TO TOP OF PAGE

 LASER PRINTER TROUBLESHOOTING
I am getting a powdery residue with my laser printer. What can I do to stop this problem?

Open up your machine with the power supply unplugged.
Take the toner cartridge out and make sure the trap on the toner cartridge is opening and shutting properly. This is a rarity but a possibility.
Make sure that nothing such as a paper clip or other small object didn't fall into the area where the laser toner cartridge goes. You might want to vacuum inside this area also just in case when putting the toner cartridge in that you didn't spill some toner in there. Also vacuum the areas where the paper path runs through.
The biggest reason for this problem is the transfer roller. It should have some residue on it but not a lot. You may need to buy a maintenance kit. Print a test page and it should tell you how many pages you ran through since your last maintenance servicing. North Coast Ink Supply does sell refurbished maintenance kits that will save you a lot of money.
It is also possible that powder got on the lens so you should check that also. Click here for other possibilities.
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 LASER PRINTER TROUBLESHOOTING 2
We are getting a filmy deposit all over on the inside of our copier. Black dust is everywhere. We have to get it cleaned every week or so. Our service technician told us the toner cartridge is leaking but we have been through 3 different ones and they are all doing the same thing. What may be the problem?
It is unlikely that you have 3 defective laser toner cartridges. It is rare to even get one. Keep in mind that service personal make more money cleaning a machine than they do selling supplies. That is why they try to sell you a contract if you buy the machine from them. They will also tell you that compatibles or remanufactured products will ruin the machine. It is against the law to void any warranties when using consumables made by other manufacturers - they are product linking which is illegal. SEE ABOVE.
If you are having this problem stated above, it is more than likely one of the following problems.
The wiper blade on the drum may not be working properly.
There may be a dent in the drum.
The drum may have been defective straight from the manufacturer when the machine was purchased.
It is also possible that if you were printing out labels that some lables may have gotten stuck in the drum causing it to malfunction.

You can unplug the machine, let it cool down, pull the drum out and see if any of these possibilities are the problem. If none of these seem to be the problem, READ THIS. The technician should have done a thorough check on the whole machine the first time out and not just clean the machine. You may want to ask for your money back on the repeated visits since the problem was not solved. If you do need a drum, we sell many replacement parts for many machines, so call us and we will try to save you some money. 1-877-347-2429
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 New cartridge is printing out all black pages; can you help?
It depends on the cartridge type but most of the time it is from the PCR coming lose from the cradle after being dropped or knocked around.
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 WHY SHOULD I MAINTENANCE MY LASER PRINTER?

A maintenance kit is preventative medicine for your laser printer. According to Hewlett-Packard, a maintenance kit is the smartest way to get the most out of your LaserJet printer because worn out printer parts are replaced all at once, saving the end user time and money. You can call your tech service provider to come out several times to fix one little part here and there and you are paying that trip charge every time he comes out (Usually $50.00 a trip just for showing up). Regular insertion of a maintenance kit in your HP printer helps eliminate repeat service calls and will maximize the paper feed and print quality performance of your laser printer. In addition, maintenance kits are priced substantially lower than it would cost to purchase these same parts individually.
Try out our very low priced Refurbished PrintMaster Maintenance Kits and our low cost Original Equipment Maintenance Kits today. They are designed to lengthen the life of LaserJet printers while maintaining the highest print quality. By regularly installing a maintenance kit, printer downtime is minimized and efficiency is increased. Whatever the size of a business, regular use of a maintenance kit helps to maximize the laser printer performance and eliminate many service calls. Our refurbished maintenance kits are rebuilt fuser assemblies with all new parts such as rollers and pads which can be bought at a fraction of the cost of an Original Equipment kit. Each kit comes with instructions in case you want to do the maintenance yourself. We also offer end user Product Technical Support. Our kits also have a 3-MONTH WARRANTY against manufacturing defects from the date of purchase. GO TO MAINTENANCE KITS NOW!
Also keep in mind that we also pay you for used fuser cores whether they are original equipment cores or refurbished cores. We pay you anywhere from $2.50 up to $40.00 each depending on what fuser core you have. Our average pay out on a used fuser core is $15-$17.50 each. Go to our RECYCLING PAGE for information on our whole program which entails, empty inkjet cartridges, empty laser toner cartridges and used fuser cores. BACK TO HP MAINTENANCE KITS.
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 WHAT IS A MAINTENANCE KIT?
A maintenance kit is preventative medicine for your laser printer. Through extensive testing, engineers have identified laser printer parts that experience similar wear patterns and failure rates. Each kit contains the parts that have the highest wear characteristics and mortality rates. These parts used by service technicians to repair printers like yours are included in the maintenance kit.
 GO TO MAINTENANCE KITS NOW!
Also keep in mind that we also pay you for used fuser cores whether they are original equipment cores or refurbished cores. We pay you anywhere from $2.50 up to $40.00 each depending on what fuser core you have. Our average pay out on a used fuser core is $15-$17.50 each. Go to our RECYCLING PAGE for information on our whole program which entails, empty inkjet cartridges, empty laser toner cartridges and used fuser cores.
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 HOW OFTEN SHOULD I INSERT A LASER MAINTENANCE KIT?
Each printer model has its own recommended intervals for service. Several factors play a part in determining this to include the type of environment where the printer is located, the type of print media that is being used, and the daily usage of the printer. Please refer to our chart on our LASER MAINTENANCE PRODUCTS PAGE to see the 'expected' lifecycle of your printer model's fuser and kit parts. All numbers are based on Original Equipment recommendations.
 GO TO MAINTENANCE KITS NOW!
Also keep in mind that we also pay you for used fuser cores whether they are original equipment cores or refurbished cores. We pay you anywhere from $2.50 up to $40.00 each depending on what fuser core you have. Our average pay out on a used fuser core is $15-$17.50 each. Go to our RECYCLING PAGE for information on our whole program which entails, empty inkjet cartridges, empty laser toner cartridges and used fuser cores.
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 OEM
What is an OEM Cartridge and what does OEM stand for?

OEM stands for `Original Equipment Manufacturer'. New OEM cartridges are exactly that. They carry the brand name of your printer manufacturer and are 'new' as defined by federal guidelines that require that a percentage of the parts used must be new. Read the fine print and you will usually see that a portion of the materials used have been recycled. And then take a peek at the price tag for your New OEM cartridge!                                                                     
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 COMPATIBLE CARTRIDGES?
What are New Compatible Cartridges?

Compatible cartridges with `high resolution ink' can save you a substantial amount of money and still give you OEM quality. Ink, in most cases, has a two-year shelf life although it does depend on where and how you store it. It is possible for you to get up to five years shelf life even though it is not recommended to store it for that long. We give a 100% SATISFACTION GUARANTEE that our products will work upon delivery. If you have a problem early on in use, we will pro-rate the product and credit your account in a fair manner.
New compatible cartridges are 'new' as defined by federal regulations and are produced by a manufacturer other than your printer manufacturer. Our new premium compatibles are produced under stringent quality controls and are built to meet or exceed your OEM's specifications. This means simply that our new compatibles deliver the highest quality print as well as the longest possible life and at a fraction of the cost of original equipment ink products. Also keep in mind that OEM's aren't always filled to the top. Compatibles give up to 10% more ink yield than what the OEM product line gives you.                                                                                                                                                                               
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 ISO 9002?
What is an `ISO 9002 Company or ISO 9002 Manufacturer'?

     To be rated an ISO 9002 company or manufacturer, you are an exceptional business. This is a high rating standard in the business industry. It means that everything from your product line to service quality is A-1.
     ISO 9002 companies usually make their own compatible versions of original equipment products. They also work with original equipment products in a remanufacturing process with one-time used products. In this process, they take the used product and do an electrical test, and an appearance check to see if the product is worth remanufacturing. If so, they purge the cartridge of the old ink residue (which you, the consumer, can't do with a refill kit), and then they refill it. After that, they do a vacuum test on it and then test it to make sure that it works properly. This assures for a very low failure rate. From there, they package it better than the way most original equipment products are packaged and send it to market.                                                                                                                                                                    
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