Inkjet Questions
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 MAKE MONEY THROUGH OUR RECYCLING PROGRAM
I have some empty inkjet cartridges and laser toner cartridges. I hate to just throw them out. Then, I saw your advertisement. How much do you pay for empty cartridges?

You can make money now on your empty cartridges and North Coast Ink pays out well. From just sending in a few to doing a fundraiser for your school or church, click below!
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 PRINTER MANUFACTURER "UNWARRANTED WARRANTIES"
What you should know about `Unwarranted Warranties' by printer manufacturers?
KNOW YOUR RIGHTS!
MAGNUSON-MOSS
WARRANTY IMPROVEMENT ACT
United States Code Annotated* Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties Section 2302

(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

1.   The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2.   The commission finds that such a waiver is in the public interest.

How this affects you!
The manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges, and remanufactured cartridges.

IBM vs. The United States
(The Sherman and Clayton Antitrust Law)
Furthermore: you don't have to be intimidated when the printer people tell you they will void your warranty on your equipment if you do not use the O.E.M. (Original Equipment Manufacturer) ink or toner. Nor should you be intimidated if they should try to charge extra because you are not using the O.E.M. ink or toner. This is illegal for another reason and this is referred to as PRODUCT LINKING. check it out:

The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM. Such practice constituted a "tying agreement" and was found to be in violation of the Sherman and Clayton Antitrust Law.

How this affects you!
Stand up for your right of free choice of vendor because you are acting within the letter of the law. Your printer service people are aware of lower priced supplies, so threatening to void warranties and service call charges are their only defense. Save this information to intimidate them with their illegal actions.                               
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 EPSON STYLUS 777 INK LEVELS READING EMPTY
I just put in a new black cartridge in my Epson Stylus 777 printer and the ink levels in my Status Monitor Software are reading empty. It's printing but how can I reset the ink levels in the software so I will have an idea when I am getting low on ink?
POSSIBLE PROBLEMS
Your problem could have been caused by a number of things -
1)   You may have touched the chip while installing the cartridge which can cause some problems.
2)   There may have been a static discharge when you installed the cartridge.
3)   You may have a bad chip which is very rare.
4)   You may have debris in and on your print heads inside the printer.
5)   You may have a corrupted file in your Status Monitor Software, or you may need to download an updated version of the software on Epson's web site especially if you changed operating systems.
POSSIBLE SOLUTIONS
Try the following steps  to correct this problem starting with the first one.
1)   This first test usually fixes 90% of all printer false readings or malfunctionings. With the computer on, cancel all pending print jobs first. Then, turn the printer on if it is off and wait at least 10 seconds. Turn the printer off for at least 10 seconds. Turn the printer back on. Print a test page. The levels in your software program usually reset at this point. You may need to unplug your printer for 10 seconds while the computer is on, plug it back in and then restart your computer.
2)   You may want to take both cartridges out and reinstall them together. Restart the computer. Print a test page and check ink level status monitor.
3)   Unplug the printer from the electrical source. Wipe the print heads inside the printer (the part where you drop the cartridges into) with a soft cloth. Dust or debris could be causing the false reading. Plug the printer back in, put the cartidges back into the print heads, and start up your computer. Print a test page and check ink level status monitor.
4)   If still not corrected, uninstall your printer software. Restart your computer. Reinstall your printer software. Restart your computer. Print a test page and check ink level status monitor.
5)   If still having the problem at this point, you may need to download any available updates or downloads on Epson's web site especially if you upgraded to a new operating system.
6)   If you have done all these steps, the only other thing you can try is to put another ink cartridge in and see if that corrects the problem. It is possible although very, very rare -  but you may have a bad micro chip inside the cartridge.
7)   If this doesn't solve the problem, it is time to buy a new printer especially if your printer is already 3 years old or more and you paid less than $200.00 for it. You can buy new print heads for your printer but keep in mind that each one will cost a minimum of $40.00 each.
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 Epson printing problems after installing a compatible cartridge
I just recently bought a compatible cartridge and it hardly puts any ink out when I try to print something. What can be the problem?
When we ran into this problem for this first time with a customer, we tried priming the cartridge (step 1) and then running a cleaning cycle on the printer (see owner's manual) (step 2). We made sure the customer remembered to take the tape off the bottom of the cartridge before installing it into the printer. We then had them run another print test. This allowed more ink to flow but it still had streaks in the printing. We had the customer run their printer through two more cleaning cycles and if there was still a problem to call us back. They called us the next day to tell us this.
"Printer works fine now. After two more cleaning cycles, things didn't improve much, so I got out my owner's manual. The manual said to not take the empty cartridge out until you had the new one and to put the new one in immediately after taking the old one out."
If you take the cartridge out on an Epson printer, you leave the print head on the printer wide open to dry up. Your printer pulls ink from the cartridge through the print head and onto the paper. If this print head is open to the dry air in the room, what ink residue from the old cartridge that was still on the print head will start to dry up and cause clogging to begin. Fortunately, this customer didn't have the cartridge out more than a day and after letting the new cartridge sit in over night it must have reliquified any dry ink residue that was on the print head.
North Coast Ink Supply's compatibles are so good that we have had only two returned in the last two years and these two probably were customer error- we just didn't know what to look for at the time. Please read your owner's manuals. Our company is the only one we know of that gives free printer tech service and at our expense and time, but 80% of the situations we have encountered could have been handled by the customer if they just would have read their owner's manual and in so doing would have known how to maintenance their printers. We may have to cut off this free service in the future other than what is posted on our web site. Please mark this page in your "add to favorites" for future reference. Thank You!
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 SHOPPING TIPS ON BUYING A NEW INKJET PRINTER
I am getting ready to buy a new inkjet printer; can you offer me some advice on what I really need?
Ink jet printers might be inexpensive, but the cost of cartridges can drive up the overall cost! Check the prices of ink cartridges, and find out how many pages each cartridge will print. Once you figure out how many pages you will print per month, you can determine the cost of the printer plus ink over the course of a year. Consider getting individual cartridges if you know you'll need one color more then others-for instance, if many of your documents have a red logo.
Manufacturers often list faster print speed specifications on their packaging than we see in testing. The print engine of a typical ink jet can produce two to four pages per minute of text and once full-page photo or graphic in two to three minutes.
Some color ink jets can print photos at a quality that approaches the level of a professional photofinisher. If you plan to use your printer primarily for photos or graphics, look for models that specialize in that type of printing.
Price does not necessarily translate to print quality or speed. Research other surveys or credentials (such as the previous article) instead of relying on the price tag to help you make a decision.

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 STORING CARTRIDGES
How and where should I store my extra cartridges?

You should first of all store your cartridges upright and not on their side. Also, you should never leave them exposed to the sun. Also, keep them in an area where temperatures will need exceed 100 degrees Farenheit (37.8 degrees Celsius) and where temperatures will not go below 45 degrees Farenheit (7.22 degrees Celsius). Ideally, the best temperature range for your ink products would be between 55-90 degrees Farenheit.                                                 
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 HP C6578, C1823, C6625 Foam Cartridge Problems
Foam based cartridges such as these do often perform better if stored upright . By storing them with the printhead facing down, just like they are in the store, it insures that the ink is right there at the printhead when the user first installs the cartridge. While the cartridge will still work if stored in another manner, it may take a little while for the ink supply to migrate back towards the printhead thus making it appear as a defective cartridge. If you have stored your cartridge flat, please store it upright for a couple of days and then reinstall it into your printer. See also "Storing Cartridges".
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 My HP printer says it does not recognize my #10, #11, and #14 cartridges.
We have found both in OEM and in aftermarket replacements that sometimes if the cartridges aren't recognized immediately a slight wiggle or removing and re-installing the cartridge will correct the problem.
The issue is in the spring sensors that read the ship. Sometimes when installing the cartridge they don't line up exactly right and will result in the cartridge not being recognized.  Usually a slight move is all it takes to line them up correctly.
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 MY PRINTER IS NOT PRINTING ANYTHING OR VERY LITTLE
My Epson printer has sat for a year without any printing and now it won't print. Can you please HELP!
We sure can help. Before you go buying new print heads for your Epson, Canon, Xerox, et cetera printers, you should buy a cleaning cartridge and follow the instructions that comes with it. It is simple to do and can save you a lot of money. We sell many of these for $8-$10 each. CLICK HERE TO GO TO AVAILABLE CLEANING CARTRIDGES!
Read more directly below on cleaning cartridges.
You can also flush your print heads if they are the kind that pop out. This works half of the time without using a cleaning cartridge. We charge $7.00 to explain this procedure over the phone (up to 15 minutes). This pays for long distance charges and our time. Or we can send you the instructions for $8.50. We have found this to work very good but it cannot be guaranteed. We use this method ourselves on our Xerox inkjet printers. TO ORDER INSTRUCTIONS, CLICK HERE!
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 CANON & EPSON CLEANING CARTRIDGES
When should I use a cleaning cartridge on my Canon or Epson printer?

White lines in print, broken lines showing up in test pages, ink doesn’t come out when printing and not using the printer for a long period of time are all reasons to perform a cleaning cycle using cleaning cartridges! Cleaning cartridges are designed to maintain printers in peak performance, restore heads showing signs of blockage, and preparing the printer for use after a long period of time. It is recommended to perform a cleaning cycle approximately every 2-3 times you use a new cartridge. Here’s a suggested method on how to use the cleaning cartridges:
First remove the cleaning cartridge(s) from the packaging and remove the cover as directed. These cartridges are intended for single use only.
Install the cleaning cartridge as you would an ink cartridge. Follow the included instructions if needing to remove a partially filled ink cartridge.
Follow the instructions that are included with the cleaning cartridge and your printer operating instructions. Performing cleaning cycles may differ depending on the printer. You may clean your printer up to five times or until only a clear liquid can be seen on the page.
When finished, replace the cleaning cartridge(s) with ink cartridges.
Print test pages to clear the cleaning fluid from the print head.
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 REFILLED CARTRIDGE vs. REMANUFACTURED CARTRIDGE
 What is the difference between a refilled cartridge and a remanufactured cartridge?

North Coast Ink Supply's "ISO 9002" remans go through these following tests and procedures to meet our HIGH STANDARDS and this is why we have very few ever returned to us for a refund-

APPEARANCE CHECK. If it is scratched up or beat up looking, it goes in the garbage.
ELECTRICAL TEST. Every cartridge's print head is electrically tested to make sure that the print head isn't burned out. If it is still 'electrically' good, it goes to step number 3; if not, it goes in the garbage.
OLD INK IS PURGED OUT OF THE CARTRIDGE. When you refill an inkjet cartridge, you are mixing two different ink compositions together that is why we purge the old ink residue out first before refilling them with our high grade inks.
VACUUM TEST. This is to test the cartridge to make sure that it won't leak.
PRINT TEST. Each cartridge is print tested to make sure it works properly before it gets packaged.
WEIGHING. Our cartridges are weighed twice before leaving the factory to insure that they are filled to capacity.
     We are unlike many other companies out there that are starting to pop up who are selling you a refilled HP OR LEXMARK cartridge and claiming it is a remanufactured cartridge. They state that it is a remanufactured cartridge and are selling it for $7.00-$11.00. A true quality remanufactured cartridge is one that has went through several tests and is impossible to sell for $7.00. Let me explain - the manufacturers who remanufacture cartridges pay between $2.00 and $7.00 for each of those empty original equipment cartridges and 1-2 out of every 5 is defective and not good for remanufacturing. You can see that those numbers don't add up. The old saying goes, "You get what you pay for!" If you don't mind 20% of your cartridges being defective and getting lousy customer service, then buy off of those companies. We have a hard time getting customers who have tried these inferior products before to even give us the opportunity to serve them. Once they have tried us though, they become our loyal customers.                                   
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 PRIMING or BLEEDING A CARTRIDGE
I installed the new cartridge and cycled my printer 3 times and it still isn't printing right. What might be wrong? Do I need to prime the ink cartridge?

If the cleaning cycles fail to produce quality print:
It may be necessary to prime the cartridge. Hold the cartridge (nozzle down) and place on a paper towel moistened with warm water and then on a dry paper towel until the ink begins to siphon.
Or you may need to remove debris and dried ink from printer's cartridge cradle with a damp cotton swab. CAUTION: MAKE SURE YOU UNPLUG THE PRINTER BEFORE PERFORMING THIS OR YOU MAY GET ELECTRICAL SHOCK. Clean the electrical contacts in the printer cradle and on the replacement cartridge with a cotton swab moistened with distilled or filtered water only. **DO NOT WIPE THE NOZZLE PLATE**
After performing either one of these steps, reinstall the cartridge and perform the cleaning cycle.  
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 REPLACING AN INKJET CARTRIDGE
What am I suppose to do when replacing an inkjet cartridge?

Remove the empty cartridge from your printer.
If applicable, carefully remove the protective tape covering the ink nozzle. CAUTION: DO NOT TOUCH THE INK NOZZLE OR THE COPPER CONTACTS.
Carefully install the replacement cartridge into the cradle.
NOTE: For detailed instructions, refer to your printer manual or software.
After installation of replacement cartridge, you should always run your printer's cleaning cycle under `clean print heads' which is usually under your maintenance tab in your printer software. Your printer's Owner's Manual should tell you how to do it. You should do this 2-3 times each time you replace a cartridge. This optimizes performance and printing quality. Most printers 2 years old and newer will automatically cycle one time for you when you put a new cartridge in.
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 HOW MANY PAGES WILL MY INKJET CARTRIDGE YIELD?
My printer tells me my cartridge is half full but it quit printing. What is wrong?
First of all, not all cartridges are created equal. Some cartridges are bigger than others therefore will hold more ink and give you more pages yield. Second, most cartridges are based on a "5% page coverage" when estimating pages yielded and if the consumer is using 8 1/2" x 11" paper.
Your printer counts the number of pages that went through the printer and bases how much ink is in there by that and not by how much page coverage was on each page. Take for example, if you print out one picture that covers 90% of an 8 1/2" x 11 piece of paper, that is 90% page coverage and would be the same as printing 18 pages. Your printer will only count it as one page though. Also, when it comes to color cartridges, yellow is used in almost every color and it is usually the color that will run out first. If you have an HP or Lexmark cartridge and are printing pictures of nice golden sunsets, the yellow will run out soon and it doesn't matter how much cyan or magenta is in the cartridge, once the yellow is gone, your prints will not look the same because you are lacking a key primary color.
Page yield can only truly be determined by "amount of page covered by ink", "size of paper being used when printing", and "quality setting on printer". A good rule of thumb is if you are printing an average ink coverage on an 8 1/2" x 11" paper on normal quality print setting, 10 milliliters of ink will get you about 410 pages.
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 CARTRIDGE DIDN'T SEEM TO LAST AS LONG
I make alot of my own flyers for my business and lately, my cartridges haven't seemed to last as long. What can the problem be?
First and foremost, all North Coast Ink Supply inkjet cartridges are filled to capacity so they will have just as much ink as the original equipment cartridges if not more. Keep in mind that HP and Lexmark and a few of the Canon inkjet cartridges use what they call a tri-color cartridge. A tri-color cartridge is no good once you use up one color. For example, yellow is used in almost every color and is almost always the first color to run out. Once one color is gone, you will no longer have the right coloring on your print outs. Let's say you are working on a recent flyer that uses a lot of red and half the page is in color, you will not only run out of red quickly but you are also covering half the page in ink (50%). Almost every cartridge is rated at 5% page coverage when giving the amount of pages that cartridge will yield, so if you have 50% coverage and using mostly one color on that particular printing, that cartridge will go quick.
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 STREAKED PRINTING
I just put in a new cartridge and I am experiencing streaked printing. What should I do?
If your cartridge is new and has streaks in the printing (gaps in printing), what you want to do is bleed the cartridge to make sure ink is flowing out of the sponge good. After bleeding the cartridge, put it in the printer and cycle the printer 2-3 times. After cycling the printer, print again. If the printing is still streaked or has many gaps in it, you probably have a bubble in the print head and there is nothing you can do about it other than return the cartridge.    
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 CLEARING PRINTER MEMORY
I was doing a lot of printing and all of a sudden my printer wouldn't work. I cancelled all pending documents waiting to be printed but it still wouldn't work. What may be wrong or what should I do to correct this? Is something maybe wrong with my printer?

     North Coast Ink prints out alot of materials for coupons, flyers, and so on and we used to run into this problem ourselves all the time. It was very frustrating to say the least. Then the next day the computer would start to print out some jobs on its own - jobs we thought we deleted. Well, we talked to someone more attuned to these things and this is what they told us.
     As you are working on the computer all day doing many different projects, you are building up temp files and memory is being used up on the disk space. All of a sudden you can't print. Printing uses up a lot of memory especially if you are printing alot of graphics and pictures.
     Almost all the time we corrected this problem by simply unplugging the printer while the computer is on, plug it back in after about 10-15 seconds, then turn the computer off, and turn it back it on. This will erase all temp memory that is built up from printing. You can erase all other temp files by going to
START
PROGRAMS
ACCESSORIES
SYSTEM TOOLS
DISK CLEANUP (You will see up to ten items in a list)  Keep in mind if you have Windows XP that if you have 1,000,000 KB or more in "Compress Old Files", you might want to uncheck that one and do it at a later time when you won't be needing the computer for awhile because that can take up to 4-8 hours to finish if there is a lot in there. All the other items will finish quickly and can be done daily if needed.                                                                                               
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 CARTRIDGE EMPTY?
Why does my computer tell me the cartridge is empty?

     Unfortunately the ink level gauge on a cartridge does not work like a fuel tank on your car. Once the cartridge is remanufactured the gauge will no longer be accurate. The gauges are not designed to actually measure the amount of ink in a cartridge. They are designed to estimate the amount of ink remaining in a cartridge based upon the number of pages the cartridge has printed.
     Your printer is calculating the number of pages printed but it can't calculate how much ink is on each page. Most cartridges rate their `ink yield' at 5% coverage per page. If the cartridge says (500 Yield @ 5% coverage) and you printed out every page with exactly 5% of the page covered in ink, you will get 500 pages out of that one cartridge.
     Some cartridges will actually read empty and prevent the user from further printing. If this happens, leave the cartridge installed, shut the printer and computer off, and restart everything. This process eliminates the message in most cases.                                                                                                                                                                            
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 HP PRINTER ERROR MESSAGES
Why is my HP printer giving me a message that says incorrect installation?

     This is a common occurrence affecting both new and remanufactured Hewlett Packard cartridges. It is most common in the C6578A, C1823D, C6625A, 51645A, and C6615A. The basic process of correcting the problem is removing and reinstalling the cartridge, shutting down the printer, turning the printer back on and printing a test page. This may happen with either an OEM or a remanufactured cartridge.
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 PRINTER UPDATES
I just installed Windows XP on my computer and now my printer isn't working. Do you know where I can get a printer update for my printer to work with my new operating system?

     Cnet provides many of the most popular downloads for your printer right on their site http://www.cnet.com. If you cannot find your update download on their site, we suggest that you go to the web site of the brand of your printer. Example: If you have a Xerox M950 Docuprint printer, go to www.xerox.com. If they don't have the update for your printer there, they usually have a link that will bring you to where you need to go to download the free updates.                                                                                                                                                         BACK TO TOP OF PAGE
 FADING PHOTOS
I took some pictures 2 years ago and they are already fading. How do I keep my inkjet photo prints from fading?

Photos can look amazing when they're right out of the printer, but many people are finding that they don't stay that way.
For one, not all printers are really meant to do a great job on printing photos.
Furthermore, inks vary in quality and color.
Last, but not least, not all papers are created equal or meant for photo quality prints and for archiving (long lasting without fading).
     If your prints have faded already, your best bet is to ditch that printer, or at least, don't use it for photos. Even if you store them carefully, any new prints you make probably won't last either.
     Printer manufacturers have been working on the longevity (archiving) problem for a while now and have corrected some of their early problems.
     "The new generation of printers that are coming out, particularly from Hewlett Packard and Epson are much better," says Henry Wilhelm. His company, Wilhelm imaging Research Inc., calculates the longevity of images by expoosing them to heat and intense light.
     HP's Photosmart 7150, 7350 and 7550 printers ($149-$299 list) can produce prints that last for an estimated 73 years, if printed on HP's glossy Premium Plus Photo Paper and framed under glass, Wilhelm says.
     Prints on Epson Colorlife paper from Epson photo printers like the Stylus Photo 785EPX ($149 list) will look good up to 27 years under the same conditions. The wide-format Stylus Photo 2200 ($699 list), can produce prints that last more than 90 years, according to Wilhelm's tests.
     Even if the printers have improved, it is still very important to match them to the right paper, Wilhelm says. That Hp Photosmart print may only last for two years if printed on a store brand paper.
     "Unless there is some specific data to the contrary, you are much better off sticking to the papers supplied by the maker of your printer," he says. Kodak Ultima is a very good photo paper. The best North Coast Ink has seen so far for pictures.
     Whether you get a printer or have your images printed for you, you still will need to store or display the pictures properly if you want them to stand the test of time.                                                                                         
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 CLEANING UP INK SPILLS
What can I do if I spill ink on my clothing or get some on my hands?

According to HP's Web site, here are some helpful suggestions to remove ink stains from hands and clothing.
First and foremost, IMMEDIATELY rinse the stained area with cold water, and then continue with the following necessary steps:
If you get ink on your hands, use an abrasive or gritty soap and scrub for a few minutes. Continue to wash rinse with cold water. You can also soak your hands in 50% bleach/50% water for about 5-10 seconds, rub quickly, and rinse immediately (this is harsh on the skin and will dry your skin out if you have to do this often but it works best). If you have any skin conditions, do not use this method.
If ink from a cartridge spills on your white clothing, first always check the tag for the recommended washing instructions. However, you may use chlorine bleach and cold water to remove the stain. Use recommended amounts on clothing - do not use a 50-50 mix. Using warm or hot water will “set” the color into the clothing.
If ink from a cartridge spills on your colored fabric, again first check with the given washing instructions. Cold water with sudsy ammonia should wash out most of this ink. Like white fabrics, using warm or hot water is not recommended. It will “set” the ink into the clothing. Another warning is to not mix ammonia and chorine bleach; this creates a potential harmful toxin.
For ink removal from other items, you may contact HP customer care through their Web site, www.hp.com
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 NCI's DEFECTIVE RATES
What are North Coast Ink's remanufactured products like?

North Coast Ink's remanufactured cartridges are produced using only OEM cartridges that have never been refilled and have only been used one time (virgin) previously. They are filled to capacity with the same high quality inks that the OEM's use. These cartridges are produced with confidence and are strictly monitored for quality control. Our premium cartridges deliver the highest quality prints and the longest possible life due to being refilled to capacity. And check out our savings! Look below for North Coast Ink's defective rates on our replacement line of products compared to Original Equipment products.
HP and LEXMARK original equipment defective rates for black and color cartridges is around .9%.
North Coast Ink's defective rates on HP, and LEXMARK black cartridges is .9%.
North Coast Ink's defective rates on HP color cartridges is around 2-3% depending on the cartridge.
North Coast Ink's defective rates on LEXMARK color cartridges is between 2-3% depending on the cartridge.
Anyone claiming better defective rates than this is lying to you because many of the companies out there do not put their product through the vigorous testing that we do. We also prime our cartridges before they leave our warehouse so even if one of our cartridges has been sitting on the shelf for a month, it gets primed right beofre leaving. Click here for more information on our testing.
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 OEM
What is an OEM Cartridge and what does OEM stand for?

OEM stands for `Original Equipment Manufacturer'. New OEM cartridges are exactly that. They carry the brand name of your printer manufacturer and are 'new' as defined by federal guidelines that require that a percentage of the parts used must be new. Read the fine print and you will usually see that a portion of the materials used have been recycled. And then take a peek at the price tag for your New OEM cartridge!                                                                     
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 COMPATIBLE CARTRIDGES?
What are New Compatible Cartridges?

Compatible cartridges with `high resolution ink' can save you a substantial amount of money and still give you OEM quality. Ink, in most cases, has a two-year shelf life although it does depend on where and how you store it. It is possible for you to get up to five years shelf life even though it is not recommended to store it for that long. We give a 100% SATISFACTION GUARANTEE that our products will work upon delivery. If you have a problem early on in use, we will pro-rate the product and credit your account in a fair manner.
New compatible cartridges are 'new' as defined by federal regulations and are produced by a manufacturer other than your printer manufacturer. Our new premium compatibles are produced under stringent quality controls and are built to meet or exceed your OEM's specifications. This means simply that our new compatibles deliver the highest quality print as well as the longest possible life and at a fraction of the cost of original equipment ink products. Also keep in mind that OEM's aren't always filled to the top. Compatibles give up to 10% more ink yield than what the OEM product line gives you.                                                                                                                                                                               
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 ISO 9002?
What is an `ISO 9002 Company or ISO 9002 Manufacturer'?

     To be rated an ISO 9002 company or manufacturer, you are an exceptional business. This is a high rating standard in the business industry. It means that everything from your product line to service quality is A-1.
     ISO 9002 companies usually make their own compatible versions of original equipment products. They also work with original equipment products in a remanufacturing process with one-time used products. In this process, they take the used product and do an electrical test, and an appearance check to see if the product is worth remanufacturing. If so, they purge the cartridge of the old ink residue (which you, the consumer, can't do with a refill kit), and then they refill it. After that, they do a vacuum test on it and then test it to make sure that it works properly. This assures for a very low failure rate. From there, they package it better than the way most original equipment products are packaged and send it to market.                                                                                                                                                                    
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 T-SHIRT TRANSFERS
What should I use when printing photographs or doing T-shirt transfers?

     We suggest when using your printer for photograph copies, to use the cartridge that prints the most vivid in color whether that is original equipment, a compatible, or a remanufactured product. We at North Coast Ink sale all types of specialty papers. When it comes to printing photographs, we believe you won't find a better paper than the Kodak Ultima. We have seen the results.
     For t-shirt transfers, we recommend that you use the original equipment ink cartridges and if there is a waterproof ink cartridge for your printer, to use that instead of the plain cartridge-it will give you better results. As far as t-shirt transfer paper goes, we have them in 8 1/2" x 11" and 11" x 17" at about half the cost that you will pay at the store for them.                                                                                                                                                     
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 REFILL KITS-GIMMICK or MONEY-SAVING REALITY
Can you tell me more about refill kits?

     Although we do sell home refill kits, they can't offer you the quality of a replacement cartridge. With home refills, you are putting new ink that almost always is not perfectly matched with the original ink that still has old ink residue in the cartridge.
     Some kits are well done but to say that a product works universally as well with any brand or cartridge of ink is false advertising. Few companies take the time to scientifically make their product equal or very close to equal of the original manufacturer's product. The ones that do can ensure you that you won't notice a difference in quality.
     Most companies do certain things with their ink because they don't want you to buy refill kits. They try to make their ink incompatible with other inks so you have to buy original equipment cartridges off them continuously. This is where they make their money - not on the printer they sold you but on the ink cartridges you have to keep buying from their factories. Some manufacturers even go as far as to put a micro chip on their cartridges to hopefully destroy it so it cannot be remanufactured or refilled.
     If you don't mind the messiness and time involved with using ink refill kits, we have kits that will outperform most kits that are on the market today. Stay away from the universal kits. We may be a little higher priced than others when it comes to refill kits but we don't and won't sell a product we don't believe in. Keep in mind that you are not guaranteed any number of refills. If the print head is burned up, you won't get one use. If the print head is good and you don't get ink into the cartridge soon after you have run out, what little ink that is left in there may dry and block the print head nozzles and keep the new ink you put in from flowing out. You may get one use and you may get 15 uses in refilling that cartridge-it really all comes down to how lucky you are and how often you are willing to refill that cartridge. For most businesses, it is not worth the time they have to pay their employees to embark on such an adventure. If it is worth your time to refill, give us a call or go to REFILLS and see if we have your cartridge listed there. We do sell high quality refill kits if that is what you are really interested in and the way you want to go.                                                                     
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