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If calling, hours are 8:00am - 5:00pm EST (Monday through Saturday)
Same Day Shipping in Most Cases
On average, orders are shipped the same day, or the morning following the receipt of your order.
All orders received after 12:00pm EST Friday and orders placed on the weekend will be shipped Monday morning.
48 Contiguous States
Total order does not include any applicable tax, shipping or handling.
Email or fax orders can be your standard PO or order form.
If you have been given specialized pricing, these terms may not apply.
First time orders over $300.00 must fill out a credit application It doesn't take too long to do and you will have an account with us.
Alaska, Hawaii, Canada, and Mexico
There is an additional shipping charge of $6.00 (US dollars). Some other stipulations may apply depending on the product being shipped, shipping zone, and governmental duties and taxes. Also, all such orders from these locations require insurance on the shipping which is usually about $1.30 per hundred US dollars value.
Puerto Rico, Guam, US Virgin Islands, etc.
We are not able to cover the cost of insurance and postage for these places. Orders shipped to these addresses are done so at the customer's risk and will be shipped via US Postal Priority Mail.
AE, APO, AP, FOP
Most other online retailers will not ship to AE, APO, AP, or FOP addresses, but here at NorthCoastInk.com , we are happy to serve our customers in the armed forces, stationed at any AE, APO, AP, or FOP address. However because these addresses can be in remote places that are very difficult to reach, we are not able to cover the cost of insurance and postage. Orders shipped to military addresses are done so at the customer's risk since we are unable to track and confirm delivery once they enter the military mail system. Shipments will go out US Postal Priority Mail.
Apartments, and PO Boxes
We will only ship to these locations at your own risk. We have to do this because of some thefts that are more common with apartment complexes. Get the insurance added to your order so you are covered.
We only handle orders such as these if payment is made in advance with a Certified Money Order or Certified Check. Once we receive your payment, if it clears with the commercial banking industry, your product will be sent. This is due to scam-related fraudulent purchases being made via credit card from areas outside of the United States.
All orders must be paid in US dollars.
No refunds on special orders.
Recipient pays all duties and taxes required by their government.
Recipient pays all shipping charges and insurance costs.
Allow 10-21 days for delivery. In most cases, shipment should arrive within 7-14 days from receipt of payment.
You must fill out our Credit Application with at least 3 references.
We will only ship to apartments, PO Boxes or FOP's at your own risk.
Keep in mind that you can save some money on shipping by -
Ordering ahead of time before you actually need the product.
And going through the US Postal Service instead of FEDX, UPS, DHL, or other smaller carriers.
Please remember, once an order leaves our warehouse it is out of our control and the carrier is responsible for any unforeseen delays in your order's arrival. If you haven't received your order within 5 days of placing the order, please contact us and we will do our best to find the problem and help get it corrected.
Please give us a call first and we will try to sort any problems out.
Other Forms of Payment
Cashier's Checks, Money Orders, Certified Money Orders & Checks (International orders and large orders must pay this way.), Personal Checks (Shipment will be sent after check clears with our bank.), C.O.D. (extra $7.00 fee)
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